🔑Nancy Moser Scripts 

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My job is getting their opinion

 

🎀 Love their opinion

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**Never dis their product or opinion**

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🎀 Compliment her and then say "That is the reason why I would like your opinion on my product!"

 

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Asking for the sale/the closing

 

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opportunity/ bookings 

👛  Tell them that you saw them watching you work and then say..

"Does what I do intrigue you enough to know your options intelligently"

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👛 I’m not a sales person: is an objection.

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 Don’t take too long overcoming objections, as more objections will keep popping up the longer you take to explain.

 

            ✨instead empathize with the customer and then ask did "I sell you today or teach you."

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            ✨"I’m not asking you to work Marykay or start a business I am only asking for you to listen and hear your options."

👛

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 "The woman of this millennium deserves to know her options."

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Don’t over talk/ over explain

 

Relate to your customer. 

Example: If customer doesn’t have kids, don’t talk about your kids, instead talk about the value of family/ friends in your life and prioritizing time with family.

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"Im stepping up into management and Part of my training is to get five to 10 opinions with no obligations.

 I thought of you because.... and I would love to give you a gift for doing this with me."

 

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You need to have four elements to your script

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1. Sincere compliment

2. What’s in it for the customer

3. What’s in it for me

4. Timeframe - it needs to be within the next two weeks.

 

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Doesn’t matter the order of the four elements but you must have those four!

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Never say  “for me” always say “with me”

 

If you’re wanting your car or red jacket you should be bringing 3 to 5 women to your directors office that week.

 

"Is there any reason why you can’t give me your opinion"

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 Mary Kay Opportunity

 

Ask permission to go through the opportunity before you do the opportunity. 

 

What’s the worst that could happen,

 what really ticks me off, and how can I real it back and prevent it?

 

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What frustrates me?

When you call people and have to chase them.

In order to prevent this set up the appointment before they leave or in person.

 

Many sales, bookings are lost on the follow up ~ Mary Kay

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 🛍🛍BOOKING SCRIPT

 

"Thank you for being a great customer with me , you ve been with me for a year , I know you LOVE the skincare soooo ...

(get excited in your voice)

I Wanted you to be ONE of the VERY  FIRST TO KNOW ..…

HOW to have $ 100 worth of FREE MaryKay🙋‍♀️🛍"

 

"MaryKay has prompted me into management 

Part of my training is to hold 20 new classes this month , see new faces and practice my facials...

is there any reason why you couldn’t be a part of this?"

 

"May I share with you what type of class my customers love to do?"

 

NO HOSTESS PACKAGE

 “Design” her hostess credit according to what SHE WANTS 

JUST Ask HER ...what do YOU want ?

Ok great!

"You can have that with...

5 guests Adult women without a Marykay consultant

$500 live or class with outside orders"    

 

Are you willing to GIVE to GET ?

You can start with smaller amounts ....but do you WANT 20 Classes THIS month?

You may never have to DO this again.

 

😱👠🛍Those people will book again or you will have bookings from those 20 from check up facials & referrals 🛍👠

 

✨I know that I know MaryKay has trained me a class well coached is a class worth having.

I will Coach her well~

 

$200-$300 outside orders....

she will NOT POSTPONE

Because -her people want their orders and she wants her FREE product 🛍

The BIGGEST mistake ...is not getting OUTSIDE orders 😱🛍

Then you never have to worry if no one ever buys at the class.

This is what made my business NOT shift .

 

Have tooo’s⬇️⬇️

Getting guests list a week ahead of time 

Preprofiling 

Samplers out 

Hostess outside orders 

 

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Always Say..

I have found that ...

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🔑 "I have found a lot of women are getting together with me for the holidays "

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"The women that come in person love the permission to pause & pamper and never want to leave!"

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Would you like to do what everyone else is doing?

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What RESULTS you will have!!

 & you will NEVER have pick up a 20 pound ☎️again for survival!

(except for reorders, follow up checkups, new referrals and to coach 😉)

 

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3 classes...

This puts me in front of 15 women with JUST 3 classes a week 

15 women I can ask for the Sale , Booking & Opportunity

Sell 10 skincare sets ~$1000 in sales.

 Plus reorders and a forever customers (reorders and rebooking and new product in 3 days, 3 weeks , 3 months )

 

10 bookings BOOKED  by the 5th of each month 

& booking follow ups!

Check up facials say over and over ...put a paper clip on each page to SAY check up facial!

...THEY SAY at the end WHEN is my check up facial ?

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Pink 🎀 for “passing on pink opinion" 

 

💕Book the appointment to LISTEN, 

Book the appointment to get OPINIONS. 

That is our ONLY JOB.

 

Your job is to put the product on their face NOT to sell or make a sale

 

Your job is NOT to RECRUIT

It's to ASK for their OPINION 

 

 

Ask…

 

"👛 Does what I DO intrigue you to hear your options intelligently?"

"👛 Dont you agree you deserve to hear these facts intelligently?"

 

Real IMPORTANT you don’t overcome any objections right away ...the war is ON

MORE questions will come ...

Just a little answer but you never answer all the questions

Ask for them to hear about the opportunity.

 

👛I’m not a sales person: is an objection.

 

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 Don’t take too long overcoming objections, as more objections will keep popping up the longer you take to explain.

​

 

            ✨instead empathize with the customer and then ask

"Did I sell you today or teach you?"

 

  "✨I’m not asking you to work Marykay or start a business,

I am only asking for you to listen and hear your options."

👛

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 "The woman of the era , deserves to know her options."

​

 

Don’t over talk/ over explain

 

Relate to your customer. 

Example: if customer doesn’t have kids, don’t talk about your kids instead talk about the value of family/ friends in your life and prioritizing time with family.

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👛🎀👛OPINION SCRIPT

 

"Im stepping up into management and Part of my training is to get 5 to 10 opinions with no obligations."

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"I thought of you because.... 

and I would love to give you a gift for doing this with me.

Is there any reason why you can’t help me with my training in the next 2 to 4 days?"

 

 

You need to have four elements to your script

1.Sincere compliment

2.What’s in it for the customer

3.What’s in it for me

4.Timeframe - it needs to be within the next two weeks.

 

 

    Urgency !!

 

 

Ask at FACIAL /CLASS 

 1.   ASK for sale 

    2.    Ask for bookings 

    3.    Ash for referrals 

    4.    ask for opinions ASK EVERYONE ..NO JUDGING 

WHO DO YOU KNOW  who is WILLING to LISTEN ?

 

 

 CLose ..ask guests to write down what you choose .....ON your paper 

When you BOOK your recheck with no more the 5 you receive my 🛍👛specials 🛍👛

$10 special skincare

            $15 

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super special Off Miracle set plus 

                   $20 off superSUPER  SPECIAL Miracle set 

 

Give product or dollars NOT discounts or more with bookings because they feel obligated  then 

 

24 hours FEEDBACK ...FOLLOW UP 

On ~ OPPTS, LIVES , PERSONAL SAMPLES 

 

PREVENT frustration once again BEFORE time ~

Set up a TIME next day ...always have calender  with YOU 

 

 

I AM A LIFER ...TELL them that .... you will never have to look for that customer again 

Same for your TEAM ..

ARE you there  thick or thin 

 

10, 15, 20.bookings ...do NOT pass go 

 

For your team 

Goal 3-5 watch me then I GIVE you ROOTS 🐝& wings 

I will ask them permission to ask opinion at the end 

Practice  makes permenant 

 

👠👠👠👠👠👠2 things To catapult your business 

Book 1015, 20 

Book 3-5 opinions 

Right away 

 

Are you excited about the ODDS  of this ??

If this didn’t work I wouldn’t share this 

 

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Our goal is for ALL of you to hand or mail out

 “10 sample skincare packets”🛍🛍🛍🛍🛍🛍🛍🛍🛍🛍

THIS week and every week !

 

I’m on it 🛍📮💌🙋‍♀️🙋‍♀️🙋‍♀️🙋‍♀️

 

“Samplers”  will help YOU BOOK for our “LIVES “ next week 

 

Focus on 

Booking , recheck ups on skincare , adding friends for their recheck up on next live , 

Adding them to 

“beauty at home & on go”

so we can sell for you,

selling skincare sets , 

building your skincare customers base to 50 and Helping you with your $300-$1000 weeks !

 

Are you ready ?🙋‍♀️

 

 

Samples To customers ⬇️

You can BOOK your hostess or customers on 

“MEET Me on Mondays”  ZOOM 7 pm 

In person 

Over phone 

Personal zoom 

 

Listen to VOX on how tooo

 

 

YOU DECIDE ..BUT BE excited because 

💕booking is the lifeline to your lifestyle💕

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🔑Facial box -How to

Listen to my Vox https://www.voxer.com/v/a6cf5a721c

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🔑PRE-Profile guests 

Listen to my Vox https://www.voxer.com/v/fdfa968795

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🔑Zoom guests Vox  

 

👠ZOOM guests ~~

 

HOW to invite  

WHAT to say 

HOW to Prepare 

HOW To PREVENT …. Cancellations, distractions

& delays & no shows 

 

Listen to my Vox 

 

 

Listen to my Vox https://www.voxer.com/v/34210de527

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🔑How Invite to FB GROUPS & Voxer 

Inviting your customers and inviting you new team members to all of our groups and to 

join Voxer for new team members 

 

How , why & benefits ✅

 

 

Listen to my Vox https://www.voxer.com/v/3e91f5314e

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🔑Zoom guests Vox  

👠ZOOM guests ~~

 

HOW to invite  

WHAT to say 

HOW to Prepare 

HOW To PREVENT …. Cancellations, distractions

& delays & no shows 

 

Listen to my Vox 

 

 

Listen to my Vox https://www.voxer.com/v/34210de527

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🎂Birthday Invite 🔑&

How to find birthday leads on Facebook

 

 

🎂🎂🎂

Hi Beautiful

 

How are you sweet friend 😘

 

Each month we like to celebrate our 🎂Birthday girls  and guess what?!?!?!  

They say it's your birthday!  🙂 🎤so let’s  celebrate you!

 

Are you IN 🤩 ???

 

You  get to make a birthday wish 💫and also Pick out a customized spa SELF CARE packet for YOU!!

 

All you have to do is

CALL ME @________

~ I’ll ask you a few questions to customize YOUR 

“ Birthday Spa pack” & it will be  sent to YOU with chocolates 🛍, headband & free lipgloss 💄

 

 

{Then ~ if it is through Facebook… and you don’t know their number

Can you please text me at this number I would love to quit give you a call in customize your package to make your Birthday  wish come true🎉🎂}

 

 

On phone ~

pre~ profile 

Skin Analysiser app if She would like more customize products 

Then say …

TEXT me ASAP when you recieve it !!

I’ll talk you through it via phone or zoom 🎀🤩🎀

Or better yet ~

let’s set up a time right now so I can reserve that time just for you!!

 

AND 

Even better  ….

would you like to get together in person~ because …

for your birthday ~

you can invite up to three people~ no more 

To celebrate you & Receive a spa pack from you tooo!

&

you receive A Birthday GIFT 🛍🎂🛍~ a FULL SIZE Charcoal

Mask or $25 gift card to spend on anything you choose the day of your party!!

 

Or You can give them an option of doing the 

“bio mask”

Or 

Masking mania  with all of their friends for a birthday party🌚🌝

The sky is the limit on ideas!!

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🔑My script to confirm booking from samples 

Sample packs 

Everything by VOICE 

 

So girl, when I send this package out this is what you have to have to do OK?

 so promise me??

 

As SOON as you receive the package ~ TEXT me

 

Then We will do a quick 5 min call 

and we will pick a time when we can do a 

zoom or over the phone 

to take you through everything I sent you ~ “ YOU “ time💛

 

Do you PROMISE  you’ll let me know as soon and we can take the time to pamper you?

 

Or LETS pick a time  now to set up your SPA TIME~

Would you prefer her over the phone or on zoom?

Or better yet in person ?

Would you prefer this day or this night?

 

It’s a date !!

I set aside that time just for you ~ who would you like to GIFT a spa sample packet too ?

 

 

Ask ~are you on fb ??

Share beauty groups <

 

Then right after you book them you mail out the package

 ~send a text 

~Thank them ❤️

~your business card 

~Address if she is coming over 

~your Facebook groups

~Put an arrow ⬆️ after you send link

Your Fb group 

⬆️this is my VIP group 

 

Beauty at home 

~⬆️this is our area page or you will see lives, pop-ups new product Debuts ~ not to miss !

 

Passing on pink passion

⬆️Hear my directors story ~its pretty fascinating and if you do before we meet or even after you get a special gift from me and you’ll hear how amazing this company is and you’ll not want to wait to try product🛍

I would love your opinion with no obligation.

 

 

look book ( copy link )

⬆️if they want it 

Or add a book with package 

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🔑GUESTS LISTS for all events

 

👩‍❤️‍💋‍👩Please text your Director your :

“GUESTS  LIST “

1-2 days BEFORE event 

 

Text ~

“What”   

 Name , tele #, a little bit about them ~Age, married , children , job, what products they LOVE & are on , if they have had a facial, Etc 

 

“Why” 

~ this helps us KNOW our audience 

~ we can PLAN & tweak our conversations & product around them 

~ helps us pre-pare for each guests 

~ helps them feel “SPECIAL “ not afraid  because we share ITS  about Them & customize it for them .

~ this builds a bound with us ( the women teaching & on the other side of camera (just as you would   booking a facial Or a class with us )

~ helps them feel comfortable & they know what to expect 

~ We get to brag on “you” and tell them you have shared many great things about them & can’t what to MEET them 🤩

 ~ helps YOU have more SOLID bookings & guests 

~ we CONFIRM they are coming & ask to bring a friend at the last minute 

 

Helps YOU book earlier in the “first week”& “ the last “

(left open for BOOKING )

freeing you up for MORE TIME to confirm guests & ADD last minute guest & do your very own events , Keeping you on track & stress free LIKE a BOSS BABE.👠💯‼️

 

~ WE can do a BETTER  job for YOU

 

          LET US HELP YOU 💯❤️‼️

 

~and if by any chance they cannot make it, they know us already & we can help you RE book 

 

🔑If you have a NEW guest a “day before” oR

“day of “ event ~WONDERFUL !!!

We will still leave a message but this helps us use the days PRIOR to weave in calls for your guests & ours, time to prepare & our time for OUR daily business .

 

🔑THIS WORKS !

This was the ONE BIG thing we were missing 

~this matters and is truly amazing for the guests , yourself and us Directors ❤️💕❤️

 

As in ALL appointments !

The relationships is built before 

The guest is comfortable 

A bond of trust is started 

And the EVENT is a actually their 2nd times speaking to you .....EVERY  contact BUILDS the relationship

Then ..

You have a customer for  LIFE 👩‍❤️‍💋‍👩👩‍❤️‍💋‍👩👩‍❤️‍💋‍👩👩‍❤️‍💋‍👩💯‼️

 

The “Easy “ way KEEPS you STAGNANT 

KEY ~ is taking.    ” time”   to PREPARE & you will SEE 

~SOLID BOOKINGS 

~ MORE REFERRALS 

~ SALES 

~ RELATIONSHIPS & trust & customers answering your calls VIA phone because you are their friend  who cares & is fulfilling A NEED in your life , not SELLING the product .

 

TOGETHER we are BETTER , Being Duplicatable, learning and growing together building a strong, solid  and beautiful customer base 

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🔑What to EXPECT Booking From sample spa pack 

 

 

Time & VOICE ✨most important 

 

What’s in it for them

What’s in it for you

 Urgency ~timeline

 

 

🤗 also once you’re package arrives, there’s a couple ways we can walk through how to use the products: 

 

1. You can join in on our FB live beauty session on 

DATE.     @ 8:00 pm

Or 

2. You can have your own personal birthday party with me walking you through it on zoom or on the phone to celebrate your special day!

 

1. have your own fun virtual “girls night in “ bday celebration, where you can have friends join in and they’d also receive a pampering package in the mail to enjoy the products along with you & YOU receive $30 gift card for your birthday to spend on whatever you end up falling in lava🛍

Which option would you prefer?

 

 

 

NOTE: I give a $25 off any most popular set gift card… for everyone or 

you could give $15 or any type of gif you’d like to offer

 

 

You should be getting your packet in the next 3 to 4 days 🎉🎉

Would the beginning of the week work better or the end of the week?

Let’s  set up that time right now

 

Have an expectation of their commitment 

and they should have expectation of what happens when the package arrives, dates , times & how to prep 

 

Not a surprise !!!

 

After their facial with you , then you can invite them to 

Beauty at Home & on the Go 

& To our Event’s 🎉🎉

 

And always of course~

 every new customer 

 

add to your 

🌷preferred customer VIP mailing, 

🌷your personal Facebook Group 

🌷Passing and Passion

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🔑App ask all customers 

 

 

 

List of who you know to Contact ~

Look at customer base 

 

Say ~ 

 

I’m Soo excited!!🎉

I’m sharing the skin analyzer APP & scan SKIN!!

It Take some biometric skin of your skin and tells you what your skin is thirsty for

When can you scan your skin?

 

This day or this day?

Morning or night ?

Then we will get together to go over the results - what your skin is thirsting for 

 

2 week do it again after skin care 

Then secs “MIRROR ME “ 

     APP

 

Train your Brain to 

TRUST the PROCESS 

Enjoy it !!

 

 

“My MK “APP At ALL FACIALS 🌷

 

 

Add star APP to website 

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Weekly Plan Sheet

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Weekly Accomplishment sheet